It is a dream come true for me to say that I’m the 2019 Chair-Elect of the 70,000 member American Society for Quality (ASQ). In 2020 I will become ASQ’s youngest ever President and the first Asian-American to ever take the role.
East Coast to West Coast / My involvement with ASQ over the years has taken me from Atlanta to New York City to Silicon Valley, each change in geography growing in parallel to my career in the quality assurance (QA) profession. It is a huge honor and privilege to now help lead the Society from a global perspective.
Supply Chain Quality / My quality assurance (QA) expertise is in supply chain and manufacturing quality (which pretty much just means I used to spend a lot of time hanging out in factories and warehouses in remote parts of the world).
Along the way I've worked alongside some of the most incredible folks ever in the QA profession. Building better processes that enable the best possible experiences for the end user has become central to my product development work in the present day.
// HONORS & RECOGNITION
November 2016 - Named one of Quality Progress Magazine's New Voices of Quality, the magazine's 40 under 40-ish list
November 2015 - Elected as Fellow of ASQ
June 2013 - Recipient of ASQ's Armand Feigenbaum Medal, the Society's top international honor for a young professional
// ASQ Inspection Division Conference - Louisville, Kentucky, US (September 2019)
// Strategic Planning Committee Meeting in Milwaukee (August 2019)
// 2019 World Conference on Quality and Improvement - Fort Worth, Texas
Each summer, The World Conference on Quality & Improvement is ASQ’s largest annual event, drawing over 2000 attendee from across its 130 represented countries. This year’s event was in Fort Worth, Texas and was my first as ASQ Chair-Elect.
// ASQ Fellow (May 2016)
I was incredibly honored by being elected as a Fellow of ASQ in November 2015 thanks to the support and mentorship of several quality gurus in the ASQ Silicon Valley Section and cementing all the work and talented teams I had served with in ASQ in New York. Currently, Fellows make up ~1% of ASQ’s total membership. The ceremony was held at the ASQ World Conference on Quality and Improvement, which was held in ASQ’s hometown of Milwaukee this year.
// Joining the ASQ Board of Directors (November 2015)
// ASQ FEIGENBAUM MEDAL (INDIANAPOLIS, 2013)
In May 2013 I was named recipient of the 2013 ASQ Feigenbaum Medal, the Society's highest international award for a young quality professional. It was an privilege to be listed with the other ASQ Medalists and Honorees this year at the ASQ World Conference on Quality and Improvement, held in Indianapolis.
Looking at the other Medalists and honorees, which included former U.S. Secretary of the Treasury Paul O'Neill and statistics thought leader Douglas Montgomery, I was the only person I had never heard of (copies of Montgomery's book, Probability and Statistics in Engineering and Management Science, co-authored with William Hines, and Design and Analysis of Experiments, deemed to me as "the bibles of industrial quality statistics" by my mentors, were pressed into my hands on the first day I started as a quality assurance engineer.
It was a huge honor and it felt like a cumulative effort over the past several years where I've had the opportunity to lead quality and engineering projects both within my work as well as within the ASQ itself, my home section, the ASQ New York/ New Jersey Metropolitan Section and the leadership of the National Society of Professional Engineers. With this recognition, I join a list of past Feigenbaum Medalists who have all continued to pursue impactful changes in their respective industries and careers.
The Medal is named in honor of Armand V. Feigenbaum, one of the pioneers of the Total Quality Management movement who fostered thinking about quality as a systems science and promotes the interdisciplinary application of quality tools and methodologies.
On the back of the Feigenbaum Medal itself, it states, "For Outstanding Early Accomplishment and Potential."
No pressure on the "potential" being demonstrated in the future, right?
Thanks also go to the early encouragers and mentors who first brought me under their wing in the quality profession: Trudy Edenfeld and Sara Miles who steeped me in statistical process control and onboarded me into the world of quality assurance engineering, Nita Cato who was always my biggest cheerleader and confidante and Walt Laurel, who encouraged me to pursue my first ASQ certification, the Certified Quality Engineer (CQE).
// WHAT'S QUALITY ENGINEERING?
Quality Engineering is the application of statistical and industrial tools, thought processes and methodology to execute and deliver a quality product or experience to the end user (whew!)
As of today, there are few academic opportunities to major in quality engineering. Most QEng fall into this intersection of industrial and supply chain engineering through their encounter with industry.
If an engineer comes up with the one perfect solution to a problem, the quality engineer ensures the right processes are in place that make that solution scale successfully.
That could mean making one thousand bottles of Tide laundry detergent, or one million Duracell AA batteries, each one as statistically close to identical as physically possible.
Closeness to customer standards, focus on the end user: that's quality.